Our Philosophy
Customer Service First. “Middle of the Road or Better” Always.
At Waunakey, we believe customer service is everything. It’s not a department — it’s the foundation of everything we do.
We put our customers first by:
⦁ Taking time to listen and understand your needs
⦁ Offering clear, practical advice without upselling
⦁ Working with your budget to provide honest, long-term solutions
⦁ Making ourselves available — even when it’s inconvenient — because service means showing up
Your satisfaction and trust come before anything else. We aren’t just here to get the job done — we’re here to do it right, make it last, and make you feel taken care of.
“Middle of the Road or Better” — Our Standard, Not Our Ceiling
When we say “Middle of the Road or Better,” we mean: 🔹 We don’t use cheap materials.
🔹 We don’t take shortcuts.
🔹 We don’t offer what we wouldn’t use ourselves.
This philosophy shows in every detail of our work:
⦁ We don’t just duplicate keys — we cut them using factory tools and manufacturer specifications for smoother operation and longer life.
⦁ We use high-quality pins and components to rekey locks — not knock-off or budget substitutes.
⦁ We install trusted hardware brands that we know will hold up, because failure isn’t an option when it comes to your security.
We know that some locksmiths won’t agree with this approach. That’s fine. We’re not interested in racing to the bottom. We’re here to provide value that lasts. At Waunakey, we believe it’s better to spend a little more now than to pay for the same job twice later.
It’s Not Just About Our Customers — It’s About the Trade
This commitment to service and quality doesn’t end with the job. It extends to our industry:
⦁ We’re passionate about mentoring new locksmiths
⦁ We believe in preserving the craftsmanship and reputation of our trade
⦁ We uphold the highest standards because this work matters
That’s why our customers come back, year after year. They know we’re in this for the right reasons — and that we’ll always have their best interest in mind.
✅ Customer Service is Our First Priority
✅ “Middle of the Road or Better” is the only way we work
✅ Your trust is something we earn and protect
✅ We care — about you, your safety, and this trade
📞 Questions? Need a consultation? Call Tom at 608-234-1111 or email waunakey@yahoo.com
We’re ready to help — the right way.